Hydrophane is a leading name in horse care and conditioning, offering high-quality, scientifically proven cleaning, leather care and insect repellent products.
Mainland UK Delivery
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| Standard Delivery £0 - £50 | 3-5 Working Days | No | No | £5.95 |
| Standard Delivery £50 - £100 | 3-5 Working Days | No | No | £3.95 |
| Standard Delivery over £100* | 3-5 Working Days | No | No | FREE |
| Next Day Delivery (placed before 10am) orders up to £50* | Next Working Day | N/A | N/A | £7.99 |
| Next Day Delivery (placed before 10am) on orders up to £100* | Next Working Day | N/A | N/A | £6.99 |
| Next Day Delivery (placed before 10am) on orders over £100* | Next Working Day | N/A | N/A | £3.99 |
| Highland & Island Standard Delivery | 3-5 Working Days | N/A | N/A | £5.99 |
| Click & Collect | N/A | N/A | N/A | FREE |
| Shotgun Cartridges (Click & Collect Only) | N/A | N/A | N/A | FREE |
*Free Delivery not applicable for certain brands as these items are sent out by the supplier and not Waterman's Country Suppliers.
European Delivery Rates (EU Countries Only)
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| EU Standard Delivery | 3-5 Working Days | No | No | £29.99 |
International Delivery Rates (Non-EU Countries Only)
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| International Standard Delivery | 3-5 Working Days | No | No | £29.99 |
Non-Mainland UK and International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01884257706 or info@watermanscountrysupplies.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with your order in any way, please return it to us within 30 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
Returns
Watermans
Bolham Road
Tiverton
Devon
Ex16 6SG
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
Faulty or Damaged Goods:
If any item you receive from us arrives damaged, please contact us as soon as possible on 01884257706 or by email info@watermanscountrysupplies.co.uk.
We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund/Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.
If you would like your returns item to be collected this can be arranged at a cost of £5.99. Please contact us by either email on sales@watermanscountrysupplies.co.uk or phone on 01884257706 and we can arrange this for you.
The cost will be deducted from your refund amount.
Please do not return a damaged order to us without contacting us first.
Please check your order before you sign for it from the courier. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible.
