Delivery

Mainland UK Delivery

Delivery Option Delivery Time Tracked Signed For Cost
Standard Delivery £0 - £50 2-3 Working Days Yes No £5.95
Standard Delivery £50 - £100 2-3 Working Days Yes No £3.95
Standard Delivery over £100* 2-3 Working Days Yes No FREE
Next Day Delivery (placed before 10am) orders up to £50**  Next Working Day N/A N/A £7.99
Next Day Delivery (placed before 10am) on orders up to £100** Next Working Day N/A N/A £6.99
Next Day Delivery (placed before 10am) on orders over £100 Next Working Day N/A N/A £3.99
Northern Ireland, Highlands & Islands Standard Delivery 3-5 Working Days N/A N/A £7.95
Click & Collect N/A N/A N/A FREE
Shotgun Cartridges (Click & Collect Only) N/A N/A N/A FREE

*Free Delivery not applicable for certain brands as these items are sent out by the supplier and not Waterman's Country Suppliers. Some products may also be subject to a Heavy or Large surcharge.

**Please note; Next Day Delivery is not currently available on Hoggs of Fife orders. 

European Delivery Rates (EU Countries Only)

Please note; not all items are available for outside mainland UK shipping, please place your order and we will notify you if there is a problem with shipment.

Delivery Option Delivery Time Tracked Signed For Cost
EU Standard Delivery 3-5 Working Days No No £34.99

International Delivery Rates (Non-EU Countries Only)

Please note; not all items are available for outside mainland UK shipping, please place your order and we will notify you if there is a problem with shipment.

Delivery Option Delivery Time Tracked Signed For Cost
International Standard Delivery 3-5 Working Days No No £34.99

Non-Mainland UK and International Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. [ Delivery surcharges for the relevant postcodes are calculated at the checkout.

How quickly will my order arrive?

Our aim is to dispatch all orders placed [ before 12 noon ] on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the MyHermes/Royal Mail  website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 20.00 Monday to Friday and 8.00 - 17.00 on a Saturday.

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01884257706 or email us at info@watermanscountrysupplies.co.uk
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:

Watermans
Bolham Road
Tiverton
Devon
EX16 6SG

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01884257706  or by email at  info@watermanscountrysupplies.co.uk
We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

In most cases we will refund the cost of posting the item back to us./Unfortunately we cannot refund your postage costs when you return an item to us.

Please do not return a damaged order to us without contacting us first.

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